Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

17:26

A popular television star and historian has added his weight to a campaign to save Lowestoft’s record office.

13:00

Police have found a man who went missing after a car ‘flipped three times’ in a crash near Snape Maltings last night.

17:37

It’s not entirely unusual for me to talk to people who have known me for some time and for them to say ‘dude, what is it that 
you do now?’.

17:02

Marking the centenary of the enfranchisement of millions of women, Suffolk’s highly acclaimed, all-female vocal group, Seraphim, will sing out in their honour.

Most Read

Yesterday, 17:20

Two cars were badly damaged after a multi-vehicle collision at a busy Lowestoft junction.

Read more
NHS
11:12

A man who bombarded his ex partner with 100 unpleasant text messages and missed calls has been jailed for four-and-a-half months.

Read more
Yesterday, 19:00

Touching tributes have been paid to a well known photographer and former speedway star.

Read more
Carlton Colville
09:26

Firefighters have tackled a series of bin fires in the Lowestoft area.

Read more
13:00

Police have found a man who went missing after a car ‘flipped three times’ in a crash near Snape Maltings last night.

Read more
Suffolk police

Later in Life

cover

Click here to view
the Later in Life
supplement

View

Local Weather

Sunny

Sunny

max temp: 7°C

min temp: 1°C

Show Job Lists

Digital Edition

cover

Enjoy the
Lowestoft Journal
e-edition today

Subscribe

Newsletter Sign Up

Sign up to receive our regular email newsletter