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Improvements at care home are praised by inspectors as Britten Court is rated good

PUBLISHED: 07:26 24 December 2017

Staff at Britten Court, Lowestoft, celebrate a 'Good'� CQC report. 
Photos by Lucy Taylor Photography

Staff at Britten Court, Lowestoft, celebrate a 'Good'� CQC report. Photos by Lucy Taylor Photography

Lucy Taylor Photography

A care home has been praised for making “significant improvements” receiving a good rating by a national watchdog.

Britten Court, in Lowestoft, received an overall good rating from the Care Quality Commission for being safe, effective, caring, responsive and well-led.

After an unannounced inspection of the Care UK home, on Love Road, over two days in October relatives and residents praised its caring and attentive team members.

The care home was previously inspected in May last year, when inspectors said the service as required improvement due to significant variations in the quality of the care being provided.

However the inspection report published last month, says: “The service had made significant improvements and was no longer in breach of any regulations.”

During the visit, inspectors observed activities taking place including board games and were told of regular games, entertainment, and music events in partnership with other care homes in the local area.

Home manager, Chloe Swarbrick, was recognised for making a positive impact on life at the home since her arrival in December 2016.

Discussing the recent CQC report, she said: “We strive to create a welcoming home from home feel at Britten Court, and I’m so pleased our efforts have been recognised by the CQC’s inspectors.

“Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated good shows just how committed the team is to making a positive difference to resident’s lives each and every day.

“I’m extremely proud of our team and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

Inspectors noted that people were supported to maintain relationships with loved ones and it was highlighted that there was ample seating in the ground floor café, which was being used by relatives visiting loved ones and could be accessed freely by residents in all suites at Britten Court.

The inspection report added: “People and their relatives told us they felt safe and secure living in the service.

“Staff knew how to keep people safe and plans were in place to reduce risks to people.”

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