Search

Health watchdog urges mental health trust to improve community services in Norfolk and Suffolk

06:30 20 September 2014

The Norfolk and Suffolk NHS Recovery College celebration event at Dunston Hall. Speaker Jane Sayer, director of nursing, quality and patient safety. Picture: Denise Bradley

The Norfolk and Suffolk NHS Recovery College celebration event at Dunston Hall. Speaker Jane Sayer, director of nursing, quality and patient safety. Picture: Denise Bradley

Archant

A mental health trust has been urged to improve the standard of community-based support after a survey of patients ranked Norfolk and Suffolk NHS Foundation Trust near the bottom of a national league table.

Officials from the Care Quality Commission (CQC), said the mental health trust for Norfolk and Suffolk had high numbers of “worse than expected” results from the survey, which was conducted by the health watchdog earlier this year.

More than 250 patients using community services at NSFT responded to the questionnaire with less than half saying that they did not know who had been in charge of their care for the last 12 months and half said they did not receive the help they needed when in a crisis.

Officials from NSFT welcomed the results and said they fell within the national average in six of the nine categories.

Jane Sayer, director of nursing said: “We really value the views of the people who use our services and this survey highlights the areas we need to improve on. The feedback shows our patients feel they have not been as involved in their care has much as they would like, and it’s clear that service users feel it has been harder to know who is in charge of their care. The focus for us now is to take these views on board and improve our community services for the benefit of our patients.”

More than 13,500 people took part in the national survey involving 57 health trusts and officials from the CQC warned that poor performance and a failure to act on the findings could affect ratings when inspectors visit NSFT next month.

Paul Lelliott, deputy chief inspector of hospitals (lead for mental health), said: “It is clear from this survey that many people do not feel well-served by community mental health services. Leaders and staff from mental health trusts should reflect on what they could do differently and better to ensure people are engaged effectively and involved in their care and take action to ensure that people get the help and support they need.”

Have you got a story about mental health services? Email adam.gretton@archant.co.uk

1 comment

  • Not surprised by these findings, I think the support supposedly given to people with mental health issues in this area is really bad, the "help in the community" is a joke when they say they are coming to visit and then don't turn up! What kind of help is this to someone who is unwell?!

    Report this comment

    Lynda

    Sunday, September 21, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Other news

4 minutes ago
A previous Artist's Boulevard in Oulton Broad.

Talented artists are being invited to join in with the grand relaunch of a popular event.

Melanie Tucker by Stephen Wolfenden

Attracting a greater range of businesses will help a coastal resort to become less reliant on tourism and flourish as a result, the town’s mayor has said after being re-elected to a second term in the role.

Greyfriars Health Centre is set to close in September.

 Picture: James Bass

An MP has defended plans to close a multi-million-pound health centre which opened less than five years ago, amid concern from hospital bosses and patients.

Yesterday, 09:51
Ian Robb outside the empty Town Hall in Lowestoft. Rotten window frame.  Picture: James Bass

The owner of Lowestoft’s town hall has said it is committed to ensuring it is retained for community use after heritage campaigners criticised how the majority of the building had been left vacant for nearly a year.

Most Read

Yesterday, 09:51
Ian Robb outside the empty Town Hall in Lowestoft. Rotten window frame.  Picture: James Bass

The owner of Lowestoft’s town hall has said it is committed to ensuring it is retained for community use after heritage campaigners criticised how the majority of the building had been left vacant for nearly a year.

Read more
Colin Law
Greyfriars Health Centre is set to close in September.

 Picture: James Bass

An MP has defended plans to close a multi-million-pound health centre which opened less than five years ago, amid concern from hospital bosses and patients.

Read more
Brandon Lewis
Yesterday, 08:00
Residents campaign against possible future development on the North Denes area of Lowestoft.

Residents have vowed to fight future building on iconic open space overlooking the sea after a mobile home company fenced off land intended for development.

Read more
Stephen Ardley
Melanie Tucker by Stephen Wolfenden

Attracting a greater range of businesses will help a coastal resort to become less reliant on tourism and flourish as a result, the town’s mayor has said after being re-elected to a second term in the role.

Read more
Melanie Tucker
Sunday, May 22, 2016
A computer-generated image of how the Sizewell complex will look after construction of Sizewell C.

Huge opportunities lie ahead for firms along the east coast from the building a new nuclear power station, a leading figure behind the project has said.

Read more
Aberdeen

Local Weather

Overcast

Overcast

max temp: 11°C

min temp: 10°C

HOT JOBS

Show Job Lists

Digital Edition

cover

Enjoy the
Lowestoft Journal
e-edition today

Subscribe

Newsletter Sign Up