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New 4G services could affect your TV in Southwold – find out what to do if it does

PUBLISHED: 15:39 07 November 2017

4G should improve services for smartphone users. Picture: ANTONY KELLY

4G should improve services for smartphone users. Picture: ANTONY KELLY

Archant Norfolk 2013

New fourth generation (4G) mobile services have been switched on in Southwold – bringing faster Internet to smartphones, but a chance of interference to Freeview TV.

People experiencing loss of sounds, pictures going blocky, freezing or blank screens are advised to contact at800 – a company set up under government direction to provide free services resolving 4G related interference, so that viewers in Southwold can keep enjoying their favourite programmes.

The interference happens because 4G signals sit next to Freeview frequencies and can overload receivers.

Ben Roome, CEO of at800, said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.

“If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”

Cable and satellite TV, such as Sky or Virgin, is unaffected by 4G. Cable and satellite TV customers who also watch Freeview, can receive free filters and advice from at800, but not in-home engineer support.

Extra support is available for people who are aged 75 or older, registered blind or partially sighted or receive benefits including – personal independence payments; attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

Visit www.at800.tv or call free on 0808 13 13 800.

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