Remarkable turnaround for care home now rated ‘good’ by health watchdog

PUBLISHED: 11:10 28 April 2018 | UPDATED: 17:13 01 May 2018

Staff and residents at Manor Farm Care Home celebrate their 'Good' rating. Picture: Courtesy of Manor Farm Care Home

Staff and residents at Manor Farm Care Home celebrate their 'Good' rating. Picture: Courtesy of Manor Farm Care Home


A care home in Lowestoft which was rated inadequate only seven months ago has completed a remarkable turnaround after being rated good in their most recent inspection.

Manor Farm Care Home in Kessingland was praised by the Care Quality Commission for their emphasis on personalised care, alongside improvements in patient safety, the quality of food, and staff training.

The report, published on Friday, April 27, said: “People received personalised care that met their individual needs and preferences. People and their relatives were actively involved in the planning of their care.

“People were supported to access meaningful activities and follow their individual interests.”

It added: “People and their relatives told us they felt safe living in the service and that staff made them feel safe.

“Risks to people were appropriately planned for and managed. Medicines were stored, managed and administered safely.”

This shows a remarkable improvement from August last year when the home was criticised for its care plans which were “generic and not person centred” and said people were put at the risk of significant harm due to a lack of clear records and assessments.

Manor Farm manager, Sue Hill, who was brought in by the care home in August along with her deputy, Jade Barnard, said it had been a long journey to turn the home around.

She said: “When we arrived, we stood here and looked and thought ‘this is going to be a long job’. It was about engaging everybody and making sure the residents have the best quality of life we could give them.

“We brought in five star dining and regular activities and activities people so they have an activity person seven days a week.”

She added: “We are really proud of the team. It has been a tough journey because change is tough for everyone, especially going from a home which was institutionalised to one where the residents want to live.

“We can become outstanding in a year. If we had not been inadequate we would have been touching outstanding, There is lots more to come.”

Vinay Patel, managing director at KRG Healthcare which owns the homes, said: “I am extremely proud of the staff at Manor Farm.

“We are on a mission to get to outstanding and now we want to continue working hard and developing all the processes that we have done over the last few months.”

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