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TB nurse Tracey Sutton wins top health award for “delivering exceptional care”

PUBLISHED: 10:39 01 November 2017 | UPDATED: 10:39 01 November 2017

The Hospice at Home team receive the Team of the Year award from ECCH Chief Executive Jonathan Williams

The Hospice at Home team receive the Team of the Year award from ECCH Chief Executive Jonathan Williams

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A specialist tuberculosis nurse who went to the aid of the victims of a serious road traffic accident she witnessed has been given an award for delivering exceptional care.

Community nurse Lisa Judge (left) and Clinical Locality Manager Amanda Wheeler receive Inspirational Leader awards from Director of Quality Noreen Cushen-BrewsterCommunity nurse Lisa Judge (left) and Clinical Locality Manager Amanda Wheeler receive Inspirational Leader awards from Director of Quality Noreen Cushen-Brewster

Tracey Sutton is responsible for advising and caring for adults and children who have been diagnosed with TB in Great Yarmouth and Waveney. She meets patients in their own homes as well as clinics and frequently faces challenging situations. She recently suffered abuse from someone in her care but still continues to treat them.

She received her award at East Coast Community Healthcare’s (ECCH) annual staff awards ceremony in Lowestoft.

Training Officer Simon Drewett and Health Visitor Holly Calverly-Crabtree collect the Innovation Award from ECCH Director of Finance and Resources Simon BraggTraining Officer Simon Drewett and Health Visitor Holly Calverly-Crabtree collect the Innovation Award from ECCH Director of Finance and Resources Simon Bragg

ECCH chief executive Jonathan Williams said: “We have many exceptional members of staff but Tracey stood out after providing care in some of the most testing situations this year. Not only was she one of the first on the scene of a terrible accident but, in the course of her normal work, she was verbally abused by a patient and chased down the street.

“Despite being badly shaken, she continues to treat that individual, with extra safety measures in place. She always puts her patients first because she knows any break in their treatment could prove fatal and that is the type of outstanding commitment that makes me very proud of her and all our clinicians.”

Community Nurse Alice Bond is presented with the Emerging Talent award by Director of Human Resources Deborah FrenchCommunity Nurse Alice Bond is presented with the Emerging Talent award by Director of Human Resources Deborah French

Nine awards were presented at the event held at the Hotel Victoria in Lowestoft.

The award for Inspirational Leader was shared between clinical locality manager Amanda Wheeler recognised for leading the ECCH health visitors to be the highest performing team in the East of England, and community nurse Lisa Judge for her positive impact on the district nursing team in the face of high levels of demand.

ECCH Chair Tony Osmanski presents the Lifetime Achievement Award to Community Nurse Maureen UnderdownECCH Chair Tony Osmanski presents the Lifetime Achievement Award to Community Nurse Maureen Underdown

The Team of the Year award was presented to the Hospice at Home team who support patients with life limiting illnesses and their families. This year they received an outstanding rating after an inspection by the CQC who commended them for “going the extra mile”.

The Lifetime Achievement Award went to Maureen Underdown who, at 73 years old, has had a career in nursing for 40 years, starting in community hospitals and now as a community nurse in Lowestoft.

ECCH tuberculosis nurse Tracey Sutton with her award for Delivering Exceptional Care.ECCH tuberculosis nurse Tracey Sutton with her award for Delivering Exceptional Care.

On receiving the award, she said she loves her job and has no intention of retiring, every day making sure she goes to work with a smile knowing how important that is to her patients.

The Innovation Award was given to three people who came up with a training programme which combined baby weaning and infant resuscitation advice for parents in the Lowestoft and Waveney area. Health visitors Holly Calverly-Crabtree and Andrea Collins came up with the idea after parents told them they were often nervous about introducing lumpy food to babies in case they choked. The pair organised sessions at local Children’s Centres where they discussed healthy eating options before specialist trainer Simon Drewett helped parents practise the correct procedure for clearing an airway, using a simulator.

Practice Development Trainer Roxy King (centre) is presented with her ECCH Champion award by Staff Directors Simon Drewett and Ali JenningsPractice Development Trainer Roxy King (centre) is presented with her ECCH Champion award by Staff Directors Simon Drewett and Ali Jennings

Rebecca Blackstone, a project support officer with the Adult Services Directorate received the Unsung Hero award and the Emerging Talent award went to community nurse Alice Bond. The award for Making a Difference was awarded to Rosanna Shackleton and Jamie Weavers from the business intelligence team for developing an improved data collection programme for ECCH’s speech and language therapy service.

Two ECCH Champion awards were given to members of staff whose commitment and professionalism make them ambassadors - Su Flynn, an administrator from Sole Bay Health Centre, and Roxy King from ECCH’s training and development team.

Director of Health Improvement and Children�s Services Julia Whiting presents Head of Business Intelligence Rosanna Shackleton with the Making a Difference awardDirector of Health Improvement and Children�s Services Julia Whiting presents Head of Business Intelligence Rosanna Shackleton with the Making a Difference award

ECCH is a Community Interest Company delivering NHS community health services across Norfolk and Waveney.

The event was sponsored by James Hallam Insurance Brokers, Ontex, the Hotel Victoria, The IT Supplier and Kcom.

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