Search

Watchdog says Oulton Broad care home provides good service across the board

PUBLISHED: 10:00 03 November 2017

Lilac Lodge & Lavender Cottage staff members are delighted after the care home was rated good by the Care Quality Commission. Picture: Courtesy of Kingsley Healthcare

Lilac Lodge & Lavender Cottage staff members are delighted after the care home was rated good by the Care Quality Commission. Picture: Courtesy of Kingsley Healthcare

Archant

Staff at an Oulton Broad care home are celebrating after the country’s health and social care regulator rated them as good overall.

The report published by the Care Quality Commission on Tuesday, October 31, judges Lilac Lodge and Lavender Cottage in five different categories: safe, effective, caring, responsive and well-led.

During a visit to the Kingsley Healthcare-run home on September 18, the inspector found the service to be good in all five categories, resulting in a good overall rating.

Residents told the inspector that staff were kind and caring towards them, with one saying: “The carers I get are very good, nothing is too much trouble for them.”

Another described how the carers at the Gorleston Road home were “so polite”.

The report also notes that members of staff showed a genuine interest in residents and their daily lives, engaging with them in a “thoughtful and considerate way.”

In reaction to the impressive report, home manager Zena Stotter said: “This is a tribute to the dedication and enthusiasm of all my staff.

“We are passionate about providing the highest quality care in a homely environment and are delighted this has been recognised by the inspector.”

After the last inspection at the home in February 2016, the service was labelled as ‘requires improvement’ when it came to assessing whether it was effective.

This time around, the inspector observed that the carers were up-to-date in their training and this was reflected by the comment of one resident who said: “I do think they are well trained and know what they are doing”.

A further plus point was the quality of the home’s food and the support provided by staff at mealtimes, whilst it was also deemed that the recruitment of a second activities coordinator had been beneficial.

Moreover, Lilac Lodge was found to be well-led and there were a series of positive comments about the management team.

The relative of one resident said: “The management are very helpful and everything we have asked of them they have done.”

For more information about Lilac Lodge and Lavender Cottage, visit kingsleyhealthcare.co.uk.

Other news

Yesterday, 17:21

A weight loss expert from Carlton Colville has won an award for helping more than 100 people in the area to lose weight every week.

Yesterday, 16:35

Residents of villages near Southwold fear that a huge new gravel quarry could be created in the middle of a protected area near one of Suffolk’s most important nature reserves.

Yesterday, 16:07

Memories and experiences of wartime Britain will be shared in Lowestoft next weekend, at a bi-annual reunion of children evacuated from the region.

Yesterday, 14:38

A man who was arrested after causing a disturbance during a comedy show in Lowestoft has been charged by police.

Most Read

Yesterday, 17:21

A weight loss expert from Carlton Colville has won an award for helping more than 100 people in the area to lose weight every week.

Read more
Yesterday, 14:38

A man who was arrested after causing a disturbance during a comedy show in Lowestoft has been charged by police.

Read more
Wed, 17:01

Police have released a CCTV image of a man they would like to speak to after £300 was stolen from an elderly woman in Kessingland.

Read more
Thu, 16:30

Construction of a new enterprise zone on the site of a factory ravaged by fire reached a key landmark this week.

Read more
Suffolk County Council
Wed, 09:57

Fire has torn through a Kessingland restaurant overnight, causing extensive smoke damage and spreading to the roof.

Read more
Facebook

Later in Life

cover

Click here to view
the Later in Life
supplement

View

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 5°C

min temp: 1°C

Show Job Lists

Digital Edition

cover

Enjoy the
Lowestoft Journal
e-edition today

Subscribe

Newsletter Sign Up

Sign up to receive our regular email newsletter