Highways officials continue to prioritise responses "based on the level of risk presented to people" after concerns have been raised about the condition of pavements in a town centre.
A series of calls for action have been made following falls on trip hazards in Lowestoft town centre - with two women needing hospital treatment last week.
It has led to demands for Suffolk County Council to fix the slabs and in reply to criticism the authority says it takes public safety seriously.
Trish Riches, manager of Disability Advice North East Suffolk (DANES), tripped on a dangerous raised paving slab on London Road North on Wednesday, August 5.
Mrs Riches was propelled forwards as she collided heavily with an 86-year-old woman, and both ladies fell hard to the ground outside Ryman Stationery on London Road North.
Mrs Riches suffered a bump to the head, bruising and stiffness and continues to experience headaches and soreness following the fall.
The 86-year-old woman suffered a broken hip, underwent major surgery and is expected to remain in hospital for around 10 days.
It was the latest incident to have been witnessed in the town centre - with a number of people having been injured in recent months, including another pedestrian who recently suffered a broken hip - prompting calls for urgent action.
With the hazard reported through the Suffolk Highways online portal, the concerns of Mrs Riches and staff working in stores nearby have been backed by Lowestoft MP Jess Asato.
Ms Asato has raised the issue with Suffolk County Council and has called for urgent repairs and a wider assessment of London Road North.
Suffolk Highways said it was sorry to hear of the incident and wished both women a speedy recovery.
A spokesman said: "Suffolk Highways takes public safety seriously and while it is neither practical nor affordable to repair every blemish, imperfection or unevenness that naturally develops over time, we prioritise our response based on the level of risk presented to people and the importance of the location.
"Pavements in busy town centre locations, such as London Road North, are inspected more frequently than those with lower levels of pedestrian use, and defects that meet our safety intervention criteria are repaired within defined timescales.
"We continue to inspect, assess and repair defects where necessary, and encourage people to report faults using the Suffolk Highways online reporting tool as these play an important role in helping us identify issues and prioritising maintenance activity."
Share