Beccles care home rated inadequate by watchdog
- Credit: Nick Butcher
A care home has vowed to improve after an industry watchdog rated it as inadequate.
The White House residential home on Ashmans Road in Beccles was inspected by the Care Quality Commission (CQC) earlier this year.
And a newly-published report made several recommendations, saying the service was inadequate in two areas, and required improvement in three.
The report noted that before the inspection in June, there had not been a registered manager at the home for four months.
However the home, which is run by Healthcare Homes Group, said there is now a manager.
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It was put into special measures and will continue to be reviewed by the CQC.
In the report, inspectors said: 'The provider had not ensured that people were receiving safe and effective care provided by sufficient numbers of skilled and knowledgeable staff.'
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It also said staff's care was 'task focussed and hurried, with staff unable to respond to people as quickly as they would like.'
It criticised the activities on offer for residents, saying it was 'not sufficient' to meet the individual needs of residents.
During the inspection, only one bath was in working order. The bath seat used to help people in the bath was cracked, and the crack had been taped over.
The CQC advised the home to take this out of action, as it was unsafe. They also found overflowing bins, rusty equipment and said mealtimes were not 'relaxing, sociable or positive.'
However staff said they felt well-trained to do their jobs and relatives were always made to feel welcome.
A spokesman for the home said in a statement that it 'strives to deliver the best quality of care.'
They added: 'We have already implemented a number of improvements following the disappointing CQC inspection in June. We are addressing the areas raised by the CQC. We are in regular contact with the regulator to update them on the positive progress being made.'