Search

Broads bosses bring in new policy to help them deal with “unreasonable” complaints

PUBLISHED: 16:22 23 November 2018 | UPDATED: 16:22 23 November 2018

Broads Authority Chief Executive John Packman. Picture Andrew Stone

Broads Authority Chief Executive John Packman. Picture Andrew Stone

Archant

A new policy making it easier for the Broads Authority to dismiss “unreasonable complaints” has not been designed to distance the authority from its critics - bosses say.

BA members voted in favour of the new policy at a meeting on Friday, which gives the authority more scope to prevent people making vexatious or “unreasonable” complaints against them.

The changes were prompted after a number of cases when BA staff were judged to have been harassed - including an incident in which staff at a visitors’ centre were photographed against their will.

John Packman, chief executive of the BA, said the policy was in keeping with the BA’s duty of care towards its employees and members.

He said: “This is about protecting our staff from abuse. We recognise we have to listen to what people have to say and welcome all views, but at the same time abusive behaviour is unacceptable.”

Other news

Yesterday, 14:28

The heart of two communities shone through as well-wishers - including an MP - rushed to help people injured in two serious falls.

Yesterday, 13:58

Primary school pupils have united to tackle homelessness as part of a festive campaign this winter.

Yesterday, 13:52

Uninsured and unlicensed drivers are being warned that the police will catch up with them after officers seized 133 vehicles in a month.

Halesworth could be in line for 190 new homes if plans to develop farmland are approved.

Most Read

Yesterday, 14:28

The heart of two communities shone through as well-wishers - including an MP - rushed to help people injured in two serious falls.

Read more
Peter Aldous
Yesterday, 13:52

Uninsured and unlicensed drivers are being warned that the police will catch up with them after officers seized 133 vehicles in a month.

Read more

Halesworth could be in line for 190 new homes if plans to develop farmland are approved.

Read more
Waveney District Council
Saturday, December 8, 2018

A 64-year-old woman who was involved in a collision with a car while on her mobility scooter has died.

Read more
Suffolk Police
Friday, December 7, 2018

Concerned parents have spoken of their fears after a boy was approached by a van driver as he made his way to school.

Read more
Suffolk police

Winter Wonderland

cover

Click here to view
the Autumn
Supplement

View

Local Weather

Sunny

Sunny

max temp: 8°C

min temp: -0°C

Hot Jobs

Show Job Lists

Digital Edition

cover

Enjoy the
Lowestoft Journal
e-edition today

Subscribe

Newsletter Sign Up

Lowestoft Journal weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy