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More than 80 trains cancelled as problems on the train lines escalate

PUBLISHED: 11:58 09 December 2019 | UPDATED: 10:42 10 December 2019

Greater Anglia's new trains in service. Picture: DENISE BRADLEY

Greater Anglia's new trains in service. Picture: DENISE BRADLEY

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More than 80 trains have now been cancelled in East Anglia, as problems with the new multi-million pound trains escalated.

More than 80 trains have now been cancelled in East Anglia, as problems with the new multi-million pound trains escalate.

Greater Anglia have suspended some services between Peterborough and Ipswich, Norwich and Sheringham, Norwich and London Liverpool Street, Cambridge and Ipswich, Lowestoft and Norwich, Great Yarmouth and Norwich, and Felixstowe and Ipswich.

The train company warned passengers the disruption would continue "until further notice", and advised customers to keep up to date with the latest changes via its live journey checker.

Norwich to Sheringham

The 08.21, 11.41, 12.45, 15.42, 17.46, 18.55, 21.15, services from Norwich to Sheringham have been cancelled.

Return journeys at 09.44, 11.44, 14.41, 15.46, 17.49, 19.56, 22.17 services have also been cancelled.

A Rail Replacement Bus services will operate between Cromer (from 05:50) and Sheringham (from 06:15) operated by Sanders Coaches and Wrights.

Other services on this line are also facing severe delays, with trains running up to 25 minutes late and terminating at Cromer, with no stops planned at West Runton.

A 20 mph speed limit has been imposed on level crossings on this line, following a near miss last month in which a train came within seconds of hitting a car.

A safety investigation has since been launched, focusing on potential software issues with a predictor system which detects the speed of approaching trains.

A spokesman for Network Rail Anglia said the speed limit would "ensure the safety of passengers and all those using the crossings."

Knockon effects of this incident are being felt on a number of Greater Anglia's rural lines across the region.

Norwich to Great Yarmouth and Lowestoft

The 08.50, 09.48, 16.48 and 18.48 services from Lowestoft to Norwich have been cancelled, as well as return journeys leaving at 08.55, 15.50 and 17.43, from Norwich to Lowestoft,

On the Great Yarmouth to Norwich line the 09.17 and 14.17 have been cancelled, as well as the 13.36 from Norwich to Great Yarmouth.

Delays of up to 20 minutes are also expected on remaining services,

Greater Anglia said disruption was due to signalling issues.

Cambridge to Norwich

Trains between Cambridge and Norwich will start and terminate at Ely, and will no longer stop at Cambridge or Cambridge North.

Greater Anglia said this was due to signalling issues, and said tickets for this route would be accepted on Great Northern and Cross Country services to Cambridge.

Ipswich to Felixstowe

The 10.28, 11.28, 12.28, 13.28, 14.28, 15.28, 16.28, 17.28, 18.28, 19.28, 20.28, 21.28 and 23.01 Felixstowe to Ipswich have been cancelled.

On the return leg, the 10.58, 11.58, 12.58, 13.58, 14.58, 15.58, 16.58, 17.58, 19.58, 19.58, 20.58 and 22.28 Ipswich to Felixstowe have also been cancelled.

A replacement bus service will operate between Ipswich and Felixstowe all day, managed by Felixstowe Travel and Ipswich Buses.

For pick up information, passengers should follow this link: www.nationalrail.co.uk/stations_destinations

Greater Anglia tickets will also be accepted on local buses First Suffolk routes 75, 76, 77 and X7 between Ipswich and Felixstowe.

Cambridge to Ipswich

Trains between Ipswich and Cambridge have been reduced to a two hourly service.

Peterborough to Ipswich

The 09.50, 11.50, 13.50, 15.50 and 17.50 services from Peterborough to Ipswich have been cancelled.

The 10.00, 12.01, 13.58, 16.00, 17.41 and 20.01 services from Ipswich to Peterborough have also been cancelled.

Customers are advised to travel to Norwich and travel on a train to Ely where their tickets will be accepted on Cross Country and East Midlands Railways services to Peterborough.

Today's disruption follows months of cancellations and delays on Greater Anglia services, blamed on ongoing signalling issues.

Addressing the disruption via a question and answer page on its website, Greater Anglia said: "We are very sorry about the cancellations our customers have experienced recently on branch lines in Norfolk and Suffolk. Where our new trains have had issues, these are mostly software-related. The train manufacturer, Stadler, is working closely with the software provider on updates. Each update has to receive the correct safety approvals to be uploaded onto the train, but it then immediately improves the performance of all of the new trains."

The company advised passengers delayed by 15 minutes or more to check whether they were entitled for compensation via its "delay repay" service. For more more information, visit www.greateranglia.co.uk/about-us/our-performance/delay-repay

More to follow.


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