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Homecare services achieve 'good' from health watchdog in first inspections

PUBLISHED: 13:00 12 May 2018

All Hallows Hospital at Ditchingham. Picture: DENISE BRADLEY

All Hallows Hospital at Ditchingham. Picture: DENISE BRADLEY

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The health watchdog has rated two care services as good.

The two services, run by All Hallows Homecare, offer health and social care in people’s own homes in Ditchingham and Lowestoft.

They are part of All Hallows Healthcare Trust and were inspected individually for the first time earlier this year.

The services - which run alongside All Hallows Care Home and All Hallows Hospital - were both inspected on March 15, with the reports published on the Care Quality Commission (CQC) website on May 2.

The CQC praised the “open and empowering culture” and “efficient and consistent service” of both services as it provided care to 45 people in Lowestoft and 35 in Ditchingham on the day of inspection.

The services offer a variety of home-based care, including helping with cooking, cleaning, and laundry and help people who may be elderly, physically frail, have physical disabilites or illnesses, dementia, or chronic illness among others.

The CQC report said of both services: “There were systems in place designed to keep people safe from harm and abuse. “Where incidents occurred these were learned from and used to drive improvement in the service.

“There were infection control processes and procedures in place to reduce the risks of cross infection.

“There were arrangements in place to provide people with their medicines safely, where they needed this support.”

It added: “People were cared for and supported by care workers who were trained and supported to meet their needs.

Where required, people were provided with the support they needed to meet their dietary needs.

“People were supported to access health care professionals, where required, to maintain good health. The service worked with other professionals involved in people’s care to provide an effective and consistent service.

“People told us that their care workers were respectful and caring. Care records guided care workers in how people’s privacy, dignity and independence was promoted and respected.

“There was an open and empowering culture in the service. People were asked for their views of the service and these were valued and acted on.

“There was a quality assurance system in place and shortfalls were addressed. As a result the quality of the service continued to improve.”

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