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Top marks for customer information at Lowestoft train station

PUBLISHED: 09:45 20 October 2015

Lowestoft Train Station. Picture: NICK BUTCHER

Lowestoft Train Station. Picture: NICK BUTCHER

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Lowestoft rail station has achieved top marks in a recent mystery shopping exercise to assess the information provided to customers.

Abellio Greater Anglia’s rail stations were scrutinised between August 23 and September 19 as part of a regular exercise to check that stations are meeting required standards.

The criteria for scoring points for good information includes: visible signage and directions, a clear public address system and regular announcements, the provision of customer information screens, relevant timetables and posters on display, local bus and taxi information available, as well as clearly displayed opening times.

Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “I am delighted to see that Lowestoft has achieved the top score for the information provided to customers. Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this. The station sets a great example which I know others will be aiming to follow.”


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